Privacy Policy

Last updated: September 2026

Tender Care Medical ("we", "our", or "us") is committed to protecting the privacy and personal information of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the National Health Act 61 of 2003.

1. Information We Collect

We may collect the following types of personal information:

Contact information: Name, email address, phone number, and physical address
Medical information: Health history, symptoms, diagnoses, prescriptions, test results, and medical aid details (collected during consultations)
Appointment information: Preferred doctor, service type, date and time preferences
Website usage data: Pages visited, time spent on site, and browser information (collected via Google Analytics)
Communication records: Emails, contact form submissions, and WhatsApp messages

2. How We Collect Information

We collect personal information through:

Our website contact and booking forms
Google Ads lead forms
In-person consultations at our practice
Phone calls and WhatsApp messages
Third-party booking platforms (e.g., RecoMed)
Cookies and analytics tools on our website

3. Purpose of Processing

We use your personal information to:

Provide medical consultations and treatment
Schedule and manage appointments
Process medical aid claims and RAF assessments
Communicate with you about your care
Respond to enquiries submitted through our website or ads
Improve our website and services
Comply with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information on the following lawful grounds under POPIA:

Consent: When you submit a form, book an appointment, or contact us
Contractual obligation: To provide healthcare services you have requested
Legal obligation: To comply with healthcare regulations, HPCSA requirements, and tax laws
Legitimate interest: To improve our services and communicate with patients

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Medical aid schemes: For claims processing
Referring healthcare providers: With your consent, for continuity of care
Laboratories and diagnostic services: To process tests and investigations
RAF (Road Accident Fund): For RAF 1 and RAF 4 claim assessments
Service providers: Google Analytics and Google Ads (anonymised website data only)

6. Data Security

We take reasonable measures to protect your personal information, including:

Secure, encrypted website connections (HTTPS/SSL)
Restricted access to patient records
Secure storage of physical and electronic medical records
Regular review of security practices

7. Retention of Information

We retain personal and medical information in accordance with applicable laws:

Medical records: Retained for a minimum period as required by the National Health Act and HPCSA guidelines
Contact form submissions: Retained for up to 12 months
Website analytics data: Retained for up to 26 months (Google Analytics default)

8. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Object to the processing of your information
Withdraw consent at any time
Lodge a complaint with the Information Regulator

9. Cookies and Analytics

Our website uses Google Analytics and Google Tag Manager to collect anonymised usage data. This helps us understand how visitors use our website and improve the user experience. No personally identifiable health information is collected through these tools.

10. Third-Party Links

Our website may contain links to third-party websites, including Dr Maki Ramagole's sports medicine website and RecoMed. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your POPIA rights, please contact us:

Practice: Tender Care Medical
Address: 1st Floor, Hatfield Corner, 1270 Stanza Bopape Street, Hatfield, Pretoria, 0083
Email: hello@tendercaremedical.co.za
Phone: 082 676 5487
Information Officer: Dr Breunor Samwa